Frequently Asked Questions

Log into your account "User Information" link at the top right hand side of our site to check the progress of your order. If you provided an email address you will also receive a shipping confirmation with tracking number via email when your order has been shipped.

Log into your account "User Information" link at the top right hand side of our site to track your order.

If the order has not been processed, then we will be glad to add items to it. To do this you should place another order for the additional items that you require on the website, attach a note on the order in the comments section stating that you have an outstanding order and ask to combine them. We will then add the items to your previous order. Please be aware that this may change the shipping amount if the weight goes up. We will only charge the actual cost of shipping the order.

If the order has not been packed you can change it. However, please note that when you change an order, it is treated as a new order and goes back in the process queue. All orders are processed in the order they come in. Changing your order could delay shipping time.

At Castle Barracks we are committed to ensuring that your shopping experience is as smooth and as hassle free as possible. We endeavor to ensure that all items on the website are in stock, 99% of the time this is the case, however with 1,000s of item to manage, there are times where inventory numbers will be off on a few items. You will only ever be charged for the items that are in stock and shipped. Our normal policy is to ship what we have and cancel any out of stock items.

As stated above, our site will not let you order a greater number than we have in stock. However, there are times when the inventory count is off by a couple. Our normal policy is to ship the quantity we have in stock. You will be only charged for what is sent.

We do not have the facility to maintain backorders.  Stock is constantly changing at Castle Barracks and it is hard to tell when we may be getting certain items back in stock, especially the more rare and harder to find items.

Pre-ordered items are payable in full when ordered, Items will be sent to the customer as soon as it arrives in stock. Please be aware that there may be a number of weeks to wait for Pre-ordered items.

At Castle Barracks we will always give an estimate on the listing as to when the preorders item will be in stock. Please note that this is only an estimate, there has been occasions when manufacturers miss their estimated shipping dates. Unfortunately this is out of our control. We ship preorders as soon as we receive the product in stock and ship in the order that the preorder was received. (Which means the first preorder of that item will ship first).